Important update about our service during the Coronavirus outbreak. Click here.

Why Hometowne Energy

You can expect reliability, quality and courtesy as a Hometowne Energy customer

Since our founding, Hometowne Energy has been serving western New York by seeing ourselves as neighbors taking care of neighbors.

That neighborly, reliable service is why so many of our customers have been with us for decades. And it’s at the heart of our guarantee to our customers.

Our guarantee

While other fuel-services companies talk about their great service, we go the extra mile and guarantee it! Our guarantee shows why it’s a great move to switch to Hometowne Energy.

We are neither the cheapest nor the most expensive. We guarantee value by delivering the highest quality fuels and service at a fair, transparent price.

We guarantee heating system installations for one year. If we are unable to deliver on your expectations within one year of the initial job, we will remove the heating system free of charge and refund every penny you paid.

We fix it right the first time. If the same part breaks within a year, we repair it at no cost.

We show up when we say we will. If by any chance we are delayed for a scheduled repair call and don’t alert you ahead of time, we’ll give you the first hour of service free.

We leave your home as we found it. If we don’t, we’ll credit your account $50.

You won’t run out of fuel with automatic delivery. If you do, and your account is in good standing, we’ll credit you $75.

Contact us to learn more about the great service you get with Hometowne Energy!